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Hello,
As we head into Autumn, we thought we'd give you a quick overview of what we've been up to during the past few months.
We've also put together a quick guide of the remaining events we've got planned for the rest of the year. Why not come along to one of our dispute resolution workshops? If you've not been before, we're sure you'll find it useful and we'd love to see you.
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In this edition of Open House we'll be covering:
The Year in Review
Our new 'how to' videos
Our brand refresh
No more misplaced tenant IDs holding up the repayment process!
The important bits updated
The next charity donations award
Our dispute resolution workshops
Securing your place at our last workshops in 2014
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| Insights and industry commentary in our Year in Review |
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In case you missed it, back in May we published our first Year in Review - putting the spotlight on to different areas of our service and the industry. Have a read for all sorts of interesting information and statistics about our schemes, customer service and dispute resolution outcomes.
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If you need a helping hand, try our new 'how to' videos
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Take a look at our new DPS TV YouTube channel! We've posted a range of 'how to' videos for tenants and landlords including:
› How to set up an account
› How to register a deposit
› How to make a deposit repayment
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Things are looking a little different around here... |
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Our branding hasn’t changed much in recent years, so we thought it was about time we gave ourselves a facelift!
› Our new logo represents our position as ‘the home of deposit protection’.
› We’ve created some new imagery that’s simple, familiar and homely – like the tea cup in the banner above.
› We’ve refreshed our brand colours to make everything you see from us that little bit brighter.
› Take a look at our website, to see how we’ve refreshed the look and feel of it. Over the coming year, we will be making further improvements to our documents and content to improve your experience with us.
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| Our new animated video shows our brand refresh in action - watch it below: |
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No more misplaced tenant IDs holding up the repayment process!
From 26 September 2014, we have started to send out reminders of tenant repayment IDs to tenants within the Claim Notification at the end of the tenancy period.
This will reduce the number of claims stuck in the 'Awaiting Tenant Response' stage, due to misplacement of the tenant’s repayment ID during the tenancy period.
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The important bits updated
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We’ve made some changes to our Terms and Conditions for the Custodial scheme by taking out the jargon and making them easier for you to understand. We felt it was important that we made our requirements clear for you.
Take a look at them by clicking on the booklet.
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The next charity donations award
This summer we donated £10,000 to Cheltenham Housing Aid Centre (CHAC). Over the past 26 years CHAC has worked with vulnerable and disadvantaged members of the local community.
CHAC will use the funding to provide secure private rented accommodation to people in need of a safe and secure home.
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Our dispute resolution workshops continue to add value
As you may know, we run a series of workshops each year to help you get the best results from the adjudication process.
We’ve run 12 workshops so far in 2014. At each one we ask for your feedback, so here’s a summary of what you’ve told us:
› Delegates found it gave them a better understanding of how to put together evidence for a dispute
› Attendees felt it was a great insight into how decisions are actually made
› You told us you now understand how the adjudicator has to make an assessment based solely on the evidence that they have in front of them
› Attendees said that it was a great opportunity to meet others in the industry
› 94% of attendees found the workshops engaging
› 94% of attendees thought the workshop content was easy to understand
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Secure a place at our last workshops in 2014
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| We have four more dispute resolution workshops on the calendar this year, so there’s still a chance to grab your place.
We're in Birmingham today, followed by Nottingham before heading down to the bracing sea air of Brighton for our final stop! Places are limited, so register now.
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Other upcoming events
In addition to our workshops, over the next couple of months we have a variety of other events and exhibitions coming up:
We’ll be at the Landlord & Lettings exhibitions in Gateshead and Coventry as well as exhibiting at the NALS Annual Lettings Conference at the Mermaid Conference Centre, London, on Thursday 13th November 2014.
And don’t forget, you can always look at our events calendar for the latest information too.
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Kind regards,
Kevin Firth
Director
The DPS
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